CHAPTER 2
ADMINISTRATION AND CUSTOMER SERVICE
The Aviation Storekeeper (AK) is a general rating.
General ratings involve broad occupational fields of
related duties and functions. As an AK, you will provide
supply support to aviation maintenance personnel. To
provide support, you must know the functions and
responsibilities of your activity and the procedures that
apply to each task. This chapter provides the direction
and information you will need to do the administrative
tasks and provide customer service. Upon completion
of this chapter, you will be able to describe the following
AK requirements:
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Duties and responsibilities of the AKs
Purpose of publications and catalogs used by
AKs
General security rules that apply to supply
department spaces
Practices and procedures needed to provide
quality customer relations
PERSONNEL
Personnel assignments within each activity depend
on the manning requirements authorized by The Bureau
of Naval Personnel (BUPERS). The number of
personnel in each activity is determined by the workload
and complexity of its mission. As an AK, you will be
assigned to an activity to fill a billet. Some AK billets
require specialized qualifications, but for the most part,
you must have a general knowledge of the rating.
GENERAL DUTIES AND
RESPONSIBILITIES
General AK duties and responsibilities are as
follows:
Submitting requisitions
Conducting technical research
Receiving, identifying, stowing, and expending
material
Performing financial accounting in support of
aviation maintenance
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Performing administrative and clerical duties
Picking up and delivering material
Preparing supply documents
Packing of material for shipment
Operating pre-expended bins
These duties are further explained in later chapters
of this manual.
TOUR OF DUTY
The following paragraphs contain information on
typical duties to which you maybe assigned.
Supply Department Ashore
When assigned to the supply department of a naval
air station, you could be in the administrative division,
material division, control division, or aviation support
division. Some of the functions you will be expected to
perform in various divisions areas follows:
Administrative Division. You will prepare various
forms of correspondence with a typewriter or computer.
Material Division. You could be assigned to any
branch within the material division.
In the traffic branch, you will be involved in the
following duties:
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Material receipt
Inspection and verification
Segregating and forwarding material to
destinations
Receipt document processing
Discrepancy reporting
Material handling equipment operation (when
working in the receiving section)
When assigned to the delivery section of the traffic
branch, you will be responsible for the local delivery of
material. In the shipping section, you will be involved
in making arrangements for shipment and delivery of
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