the too sugary. Speak clearly and carefully. Be
especially careful in the choice of words to ensure
that the intended meaning is clearly conveyed.
You should open a telephone conversation
with a phrase that identifies your office to the
person answering the telephone. For example,
This is AZC Mires in Captain Lees office.
If the caller fails to tell you who he/she is when
you answer the phone, and it is necessary to know
the name, ask for it tactfully. You might say,
May I ask who is calling, please? or May I
have your name, please? Avoid phrases that may
sound abrupt or suspicious, such as Whos
this? or Whos calling?
If the person called is absent, always offer to
take a message. If given one, write it down while
talking. Be sure to get all details correct, especially
the name and the telephone number oft he caller.
If no message is given, make a note about the call.
After hanging up, place the note where the person
for whom it is intended will be sure to receive it.
It is often a good idea, when the person called
is out, to say, Perhaps I could help you. Even
if it develops that you cannot, the caller will
appreciate your good will. As you learn more
about your duties, there will be more times when
you can answer a question and save a second call.
Telephone conversations should be kept as
brief and to the point as possible. Long
discussions of personal matters or unnecessary
rambling on a point of business only tie up an
official telephone. Although you may have spare
time to kill, this probably keeps the other person
from an important job.
When you are given instructions, its wise to
make notes. This is especially true if the
instructions are not to be carried out immediately.
If there are a good many things to remember, as
is often the case, some detail of the instructions
may be forgotten that could change the whole
operation. Notes provide a means of refreshing
your memory. Also, they help to ensure that you
concentrate on the directions as given and
understand clearly what is to be done.
USE OF WORKING HOURS
Obviously, working hours should be used to
get work done. However, if you have no work
to do, you are encouraged to study TRAMANs
and other publications, such as Mech. Generally,
you can find something to do.
Your use of time indicates the amount of
initiative that you have, the ability to organize
work, and the interest in getting ahead.
As an efficient petty officer, you anticipate
future jobs and start on them in slack time, such
as putting things in order, cleaning out files and
cabinets, and replenishing supplies. Thus, you can
organize the work so that you will not be too hard
pressed later on.
Office machines play an important part in
the efficient operation of almost all aircraft
maintenance offices. In the course of your duties,
you are required to prepare correspondence and
complete reports. You are also required to
reproduce copies of messages, letter-type technical
maintenance instructions, charts,
forms, etc. Therefore, you must be able to type,
operate calculating machines, and operate
duplicating machines. You should know how to
provide routine care to any machine that you
Before any AZ striker can participate in the
advancement exam for AZ3, he/she must pass a
typing performance test. The test is administered
by the station or ships education services officer,
This test must be given at least once every 3
months (once per quarter); however, depending
on local policy, it can be given more often than
that. Many times, the division chief petty officer
(CPO) or first class will be able to get more than
one test given by requesting it at the appropriate
time. Therefore, when the AZ striker feels that
he/she can type 20 words per minute consistently,
the division petty officer should be asked to
arrange for the performance test. Once the striker
passes this test and has it entered in the service
record, he/she does not have to take the test
Many otherwise outstanding AZ strikers have
been unable to advance to AZ3 because of failing
this performance test. For the striker who has had
prior typing experience, a small amount of
practice will result in 20 words per minute