The Standard Form 364 (ROD) is submitted
by receiving or transshipping activities within 15
calender days from the date of receipt of
shipments from all activities. When extenuating
circumstances prevent submission of the ROD
within this time frame, the reason for delay is
entered in block 12 of the ROD. A ROD is
submitted by all activities 70 calender days
from the date of shipment from government
activities and 60 calender days from the date
of shipment from commercial sources for items
determined to be lost through parcel post
shipments.
Action activities are required to reply to
customers within 45 days of receipt of the ROD
providing resolution of the discrepancy or interim
status. When a ROD is passed to another activity
for further action, the customer is advised. To
allow for mailing each way, the first follow-up
to a ROD should be sent to the action activity 60
days after the submission of the original ROD.
Subsequent follow-ups should be sent at 30-day
intervals.
For instructions on how to prepare the ROD,
refer to table 3-1. Activities submitting the ROD
are responsible for all follow-up action.
Table 3-1.—Instructions for Preparation of DD Form 364
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