CHAPTER 1 ADMINISTRATION AND CUSTOMER SERVICE This training manual is designed to help the Aviation Storekeeper (AK) second class to meet the professional occupational standards for advancement to first class and chief Aviation Storekeeper. These occupational standards are listed in the Manual of Navy Enlisted Manpower and Personnel Classifications and Occupational Standards, NAVPERS 18068. As you advance in grade, your responsibilities also increase. You will be assigned to supervise a greater number of personnel in larger organizations within your division, department, or command. You also will be responsible for managing more supply spaces and the personnel assigned to work in them. This chapter contains information about the assignments and responsibilities of the AK supervisor. It also includes the basic knowledge and skills the supervisor should possess to help perform these increased duties and responsibilities. It covers some of the management techniques and personnel training requirements needed to provide the best customer service. THE AK SUPERVISOR The Aviation Storekeeper is responsible for the receipt, identification, stowage, and expenditure of aviation material. The AK is also responsible for performing memorandum financial accounting pertaining to aircraft maintenance and flight operations. The AK also provides services in support of aircraft maintenance, including pickup and deliver y of material, preparation of supply documents, technical research, and determination of sources of supply. In most cases, the AK1 is assigned to supervise junior AKs in the supply department, aviation squadrons, or aircraft maintenance shops. The AKC can expect to have a wide variety of duty assignments. These assignments include unit or section supervisor, division chief, or supply chief. You may be assigned to a billet that involves only a small portion of the duties covered by the AK rating, or where your duties are concerned with other areas of supply support. This, however, does not relieve you of the responsibility of keeping abreast of the changing conditions and instructions pertaining to all duties of the AK rating, AKs must be qualified in all phases of the rating so they can be assigned to billets where they are most needed TYPES OF ASSIGNMENTS The AK may be assigned to the following areas. Naval Air Stations The billet for AK supervisors vary according to the size, mission, and number of personnel assigned to the particular naval air station. The AK may fill a billet in Aviation Support Divisions/Supply Support Centers (ASDs/SSCs). Other divisions of the supply department the AK supervisor may be assigned to are: l l l l Control Division Technical Division Inventory Division Material Division At overseas air stations or facilities, the AK supervisor will probably be given more responsibilities than at a CONUS air station because there are usually fewer civilian supervisory personnel. Aircraft Carriers and Amphibious Assault Ships The number of AKs assigned to a ship depends upon the size and mission of the ship. For example, an aircraft carrier may have from 40 to 60 personnel assigned to aviation supply duties, headed by two or more AKCs. Unless local conditions dictate otherwise, most AKs are assigned to the aviation support division (ASD). The AK allowance for an aircraft carrier is partially supplemented by the temporary additional duty (TAD) assigned squadron AKs when air wings are embarked. These TAD AKs are normally assigned to the ASD using the Naval Aviation Maintenance Program (NAMP) operating procedures as outlined in OPNAVINST 4790.2. 1-1