CHAPTER 2 ADMINISTRATION AND CUSTOMER SERVICE The Aviation Storekeeper (AK) is a general rating. General ratings involve broad occupational fields of related duties and functions. As an AK, you will provide supply support to aviation maintenance personnel. To provide support, you must know the functions and responsibilities of your activity and the procedures that apply to each task. This chapter provides the direction and information you will need to do the administrative tasks and provide customer service. Upon completion of this chapter, you will be able to describe the following AK requirements: l l l l Duties and responsibilities of the AKs Purpose of publications and catalogs used by AKs General security rules that apply to supply department spaces Practices and procedures needed to provide quality customer relations PERSONNEL Personnel assignments within each activity depend on the manning requirements authorized by The Bureau of Naval Personnel (BUPERS). The number of personnel in each activity is determined by the workload and complexity of its mission. As an AK, you will be assigned to an activity to fill a billet. Some AK billets require specialized qualifications, but for the most part, you must have a general knowledge of the rating. GENERAL DUTIES AND RESPONSIBILITIES General AK duties and responsibilities are as follows: Submitting requisitions Conducting technical research Receiving, identifying, stowing, and expending material Performing financial accounting in support of aviation maintenance l l l l l Performing administrative and clerical duties Picking up and delivering material Preparing supply documents Packing of material for shipment Operating pre-expended bins These duties are further explained in later chapters of this manual. TOUR OF DUTY The following paragraphs contain information on typical duties to which you maybe assigned. Supply Department Ashore When assigned to the supply department of a naval air station, you could be in the administrative division, material division, control division, or aviation support division. Some of the functions you will be expected to perform in various divisions areas follows: Administrative Division. You will prepare various forms of correspondence with a typewriter or computer. Material Division. You could be assigned to any branch within the material division. In the traffic branch, you will be involved in the following duties: l l l l l l Material receipt Inspection and verification Segregating and forwarding material to destinations Receipt document processing Discrepancy reporting Material handling equipment operation (when working in the receiving section) When assigned to the delivery section of the traffic branch, you will be responsible for the local delivery of material. In the shipping section, you will be involved in making arrangements for shipment and delivery of 2-1